• An in-depth, systematic evaluation of collaboration contracts with construction and implementation partners
• Interviews and data analysis in all project phases: preparation, design, execution, and delivery
• Focus on partnership, continuity, risk reduction, and fair compensation
• Results form the basis for joint improvement with market parties
We evaluate the sourcing strategy so that the water company can continue to strengthen and future-proof its collaboration with construction and implementation partners in a tight market, in the face of an increasingly large and complex challenge. We share tangible results and success stories, and make bottlenecks visible to enable targeted steering on working within a relational contract.
Reflecting and learning for continuous improvement
The evaluation started with an internal analysis. The goal: to gain insight into what is going well, where opportunities lie, and which bottlenecks exist. By reflecting on internal processes and results, a clear picture emerges of the effectiveness of the collaboration contracts. This is valuable not only for the water company itself, but also for partners in the market.
Systematic and in-depth approach
To achieve this, we chose an approach that includes both qualitative and quantitative elements. Interviews were conducted with a broad group of internal stakeholders. In addition, data was collected from project files and systems. This provides a complete picture of collaboration in all phases of the project: from preparation and design to execution and delivery.
LET'S CHANGE THE SYSTEM!
Key themes in the evaluation
1) Roles and responsibilities: are these clear and well secured? 2) Leadership and communication: how does the collaboration between client and contractors proceed? 3) Multiple value creation: is there a focus on partnership, continuity, risk reduction, and fair pay for fair work? 4) Learning and development: how are successes shared and bottlenecks resolved?
From internal reflection to external value creation
The results of the internal evaluation form the basis for a follow-up with market parties. By first creating clarity internally, targeted questions can be asked to external partners. This ensures an open dialogue and joint improvement of collaboration.
Impact and results
The evaluation provides concrete recommendations to address bottlenecks and seize opportunities. Successes are made visible and shared with all stakeholders. This creates a culture of continuous learning and improvement, in which the water company and its partners work together on sustainable, future-proof projects.
“By engaging with all levels of the organization, we translate gut feelings into facts.”
How we helped NAM translate strategic goals into measurable design criteria, compare scenarios, and select a scalable organizational structure with governance.
