Responsible for customer engagement at Been Management Consulting
Expert in customer experience and commercial support
25+ years experience in various industries: telecom, IT, services
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I want to understand what customers want and need. It's a ‘two-way’ interaction, in which emotional triggers are important. My experience in a variety of organizations contributes to this.
Heart
In my spare time I like to be in nature with my race cycle. I enjoy being with my two children and to spend time with family and friends.
"I want to make positive impact through my client projects."
Malou Bok
Sustainability & Change Expert
Expert in sustainable business and change- and project management
10+ years of project and consulting experience in various industries: food, logistics, manufacturing, healthcare
Leads the internal Operations Team at Been Management Consulting
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Malou enjoys facilitating meaningfull conversations, bringing clarity and helping others to set ambitious, sustainable goals. As a pragmaticus, she supports to make these goals reality. It’s her aim to improve the positive impact of our clients.
Heart
Malou likes good conversations and hosting dinner for friends and family. She’s at peace when she’s in nature, on the water or at height enjoying a new view.