Vesteda has set ambitious growth targets. As the largest commercial residential investor in the Netherlands they have the ambition to be best-in-class in its business operations, not with the aim of reducing costs but to serve customers better, increase employee satisfaction and better facilitate the intended growth. Been Management Consulting was asked to supervise the process improvement project.
The involvement and intended growth of employees, the combined attention to quick wins on the one hand and structural, long-term improvements on the other hand have been the main starting principles for the approach. By means of a thorough analysis of primary processes, concrete possibilities for improvement were identified.
The potential for improvement is assigned to those responsible in the organisation and later implemented. Vesteda employees are trained in methods and techniques to analyse processes and improve them.
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