Been Management Consulting was asked to design a Development Plan for the employees in Finance of the Delfland Water Board.
A quick stakeholder analysis provided a clear picture of the initial situation. By listening carefully to and actively involving a few key players, a recognisable and sustained approach was later developed. During individual conversations with staff, insight was gained into their qualities. A lot of attention was paid to matching the qualities of employees to their duties in order to find and use the untapped potential.
The Development Plan has served as a basis for the redesign of the financial function. As a result, performance has demonstrably improved and the dialogue with employees about who contributes what has reached a higher level.